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FAQs

You can purchase your ticket online by clicking here to register an Account with Hotgames then choose a game and play.
Yes, you can browse games as a guest. However, to play, participate, and win prizes, you'll need to register an account.
We offer a variety of games including Lottery Jackpots, Numbers Betting Games, Aviator, Scratch Cards, and Sports Jackpots. Each category has multiple games with different play styles.
Each game has a 'How to Play' section that provides you with the rules, playing instructions, and tips to get you started.
Draws are done every 5 minutes and results can be found here.
Payout Tables show the potential winnings for each game. They detail the winning combinations and the corresponding prize amount.
Hotgames games can be played by Zambian adults 18 years of age or older.
Simply visit registration here and click on 'Create Your Account'.
Tickets can be purchased up to 1 minute prior to the draw time. If later than this you will be entered in the next draw.
Yes - Every effort has been made to ensure that your data is protected. Our website is created using state-of-the-art data security to comply with international data protection standards.
No. Each customer can only have one user account.
Yes, you must have a valid phone number to create an account. You may also be required to provide additional forms and proof of ID.
Click on the 'Forgot Password' link on the login page and follow the instructions to reset your password. You'll need access to the email associated with your account.
Customers can deposit and play at Hotgames with MTN and Airtel money
You can deposit or withdraw money through the 'Account' section. We support multiple payment methods for your convenience. Always ensure your account details are up to date.
Yes, if you wish to close your account, please contact our customer support and they will guide you through the process.
Please contact our customer support team immediately if you face any issues or have complaints. We are available 24/7 to assist you.
Follow these steps:
  • Notify us: Email with:
  1. Draw date
  2. Entry ID number
  3. Winning numbers you picked
  4. Your phone number
We'll check your information against our records.
  • Once verified, provide your:
  1. Full name
  2. Address
  3. Copy of ID (passport, driver's license)
  4. Signed "Winner's Affidavit" (we'll provide this)
  5. We process: This can take 5-20 business days.
  • Get paid: Winnings are usually deposited into your bank account by the 15th day.
You can withdraw winnings directly to your mobile money wallet. Under ZMW 4,000 is an automatic disbursement. ZMW 4,000 or more will require approval and may need additional verification.
You have 6 months from the winning date to claim the main prizes for the jackpot Lottery and one year to claim any other winnings. After that, it's forfeited.
Yes! We handle your information according to our strict Privacy Policy.